Frequently Asked Questions

DDP (Delivered Duty Paid) means the displayed price already includes shipping, customs duties and VAT. You pay nothing extra at delivery.

We accept secure online payments through recognised payment gateways. For special orders, we can discuss alternative payment methods.

Prices are updated daily to reflect currency exchange rates and market fluctuations. The price displayed at order time is the final contracted price.

Delivery is estimated at 20-30 days for new orders (sourcing + shipping). For items in our Constanta warehouse, delivery is 24-48 hours.

We offer a 14-day return guarantee under EU consumer law. If the part does not match the description or is defective, you can return it free of charge. Contact us at [email protected].

Using the VIN matching feature, we verify part compatibility with your car before ordering. If you have doubts, contact us and we'll check compatibility manually.

We offer a 24-month warranty on parts distributed through Potrivo, under EU law and the manufacturer's warranty conditions.

We distribute both original OEM parts and quality aftermarket parts from recognised manufacturers. Each part is clearly labelled with type and origin.

The login module is being activated. You will be able to create an account to track orders and save preferences.

You can search by OEM code, part name or use your VIN (17 characters) for precise vehicle identification and compatible parts.

We cover BYD, MG, Geely, Haval, Chery, Omoda, Jaecoo, Jetour, Xpeng, Leapmotor, Lynk & Co, Ora and other emerging Chinese brands.